At Whelan Homes we benchmark our performance against the HBF National New Home Customer Satisfaction Survey.
An amazing 96% of our customers would recommend us to a friend [industry average in 2017 was 84%] and 96% of them were satisfied with the quality of their new home.
We consistently score well above the industry averages for Service, Completing on Time, Condition of our Houses, Standard of Finish and After Sales Care. Take a look at our Scores: 7-reasons-why-customers-choose-a-whelan-home.
Here are the words of some of our customers…
“Overall, very satisfied with the build quality and attention to detail. Our professional snag inspector reported no major building or finishing flaws and commented that the property was one of the best he had ever seen. The customer service during and after purchase was very good.” – Miss R, in London.
“Your Customer Care has been extremely helpful throughout the whole process, thank you. You have helped make our 1st home a happy one!” – Ms O and Mr K, in London.
“Lovely house and the family are enjoying living here!! Both your site workers were fantastic and a real example of people looking to deliver great service!” – Mr & Mrs G, in Croydon.
“It is a beautiful home and I love it!” – Ms T, in Tatsfield.
“Since moving into the property we have had a number of queries regarding materials used, drainage etc which Whelan Homes would not have been obliged to assist with. Each query has, however, been responded to promptly and giving the required information where possible. We have been very appreciative of this and have been impressed with the finish of the property, particularly having had recent building work done which is not to the same standard.” – Mr T, in Esher.
“We felt that Whelan Homes and their employees were thoroughly professional throughout and dealt with the few snagging problems quickly and efficiently.” – Mr & Mrs F, in Reigate.
“Six years on and the flat still looks amazing. No cracks, no shrinkage – no problems!” – Mr C, in Crawley.